Privacy Policy

Introduction

Pivot DeskX ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

What Information We Collect

Information You Provide Directly

• Account Information: When you sign up for Pivot DeskX, we collect your name, email address, company name, phone number, and billing information.
• Employee Data: When you upload or input employee data (names, email addresses, phone numbers, roles, etc.), we store this information to provide our services.
• Attendance & Activity Data: We collect punch times, location data (if geo-fencing is enabled), activity screenshots, idle time, keyboard/mouse activity, and other workforce metrics.
• Communications: We keep records of any correspondence you send us (emails, support tickets, demo requests).

Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, and interactions with the dashboard.
• Cookies & Tracking: We use cookies to remember your login, preferences, and to analyze how you use the platform.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our Services
• To process payments and send billing information
• To send service updates, security alerts, and support messages
• To respond to your inquiries and customer support requests
• To analyze usage patterns and improve user experience
• To detect and prevent fraud or misuse
• To comply with legal obligations

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

Your data security is a priority. We implement industry-standard measures to protect your information:

• Encryption: All data in transit is encrypted using SSL/TLS. Data at rest is encrypted using AES-256.
• Access Control: Only authorized employees with a legitimate need can access customer data.
• Secure Infrastructure: Our servers are hosted on secure, monitored infrastructure with regular security audits.
• Regular Backups: We maintain encrypted backups of all data to prevent loss.
• Compliance: We comply with Indian data protection laws and are working toward ISO 27001 certification.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Employee Data

If you use Pivot DeskX to manage employee information, you are responsible for ensuring that you have the proper authorization to collect and process employee data. Employees have the right to:

• Know what data is being collected about them
• Access their own data within the platform
• Request corrections to inaccurate data
• Have their data deleted upon request (subject to legal retention requirements)

We recommend informing your employees about the data collection practices through your company's privacy policies and employee handbooks.

Third Parties

We may share your information with third parties only in the following cases:

• Service Providers: Payment processors, cloud hosting providers, and analytics services that help us operate Pivot DeskX. These vendors are contractually bound to protect your data.
• Legal Requirements: If required by law or court order to disclose information (e.g., law enforcement requests, compliance with government regulations).
• Business Transfers: If we merge, are acquired, or sell our assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

We do not sell your data to third parties for marketing or advertising purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete data.
• Deletion: The right to request deletion of your data (subject to legal retention requirements).
• Export: The right to receive your data in a machine-readable format.
• Opt-out: The right to opt-out of marketing communications.

To exercise any of these rights, contact us at pivottechx@gmail.com. We will respond within 30 days.

Contact Us

If you have questions about this Privacy Policy, your data, or our privacy practices, please contact us:

• Email: pivottechx@gmail.com
• Mail: Pivot DeskX, Erode, Tamil Nadu, India

We take all privacy concerns seriously and will respond to inquiries promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of Pivot DeskX after changes constitutes your acceptance of the updated Privacy Policy.